Javelin Tools provides software and services to design and host web-based feedback forms. We may provide consulting services to help clients design feedback forms, however, we do not review, edit, censor, or take responsibility for any information contained in the feedback forms. Thus, the administrator of a feedback form is solely responsible for the contents of the feedback form and the respondent is solely responsible for the content of the responses.
Javelin Tools is committed to protecting the privacy and confidentiality of users who use our software and hosting services. As such, we will use their personal information solely to establish and maintain the services they use on our systems. We use the email addresses and phone numbers to identify and communicate with such feedback form administrators.
Javelin Tools does not conduct feedback campaigns on behalf of our customers. We also require the feedback form administrators not upload, post, provide links to, or otherwise transmit any viruses or other harmful, disruptive, or destructive files. In responding to feedback forms, users may be disclosing their own personally identifiable information to the feedback form administrators. The security and privacy protections in place do not cover this type of transfer or disclosure of personal information.
Javelin Tools will not intentionally monitor feedback forms or response data unless required to do so by law, governmental authority, or when public safety is at stake. Javelin Tools may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Javelin Tools may disclose information, including but not limited to, information concerning a feedback form administrator or respondent, a transmission made using our network, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Javelin Tools assumes no obligation to inform the feedback form administrator or respondent that such information has been provided and in some cases may be prohibited by law from giving such notice.
Javelin Tools protects access to its databases, systems and network through passwords and network firewalls to prevent unauthorized access. We will prosecute any unauthorized access to secured information to the fullest extent of the law. Javelin Tools may periodically review and update such security measures and policies.